Refund Policy

1. Overview

At FaraNova, we are committed to delivering high-quality IT solutions. We understand that circumstances can change, and we aim to handle all refund requests fairly and transparently.

2. Project Deposits

All projects require a deposit before work begins. Deposits are non-refundable once work has commenced, as they cover time and resources allocated to your project.

3. Milestone Payments

For projects structured around milestones, payments made for a completed milestone are non-refundable. If you wish to cancel the project before a milestone is delivered, you will be charged only for the work completed up to the cancellation date.

4. Eligibility for Refunds

A refund may be considered in the following situations:

• FaraNova fails to deliver the agreed scope of work
• The project is cancelled before any work has started
• A duplicate payment was made in error

5. How to Request a Refund

To request a refund, please contact us at contact@faranovallc.com within 14 days of the payment. Include your project details and the reason for your request. We will review and respond within 5 business days.

6. Refund Processing

Approved refunds will be processed to the original payment method within 7–10 business days, depending on your bank or payment provider.

7. Contact Us

For any questions regarding this Refund Policy, please reach out at contact@faranovallc.com.